Delivery & Returns

  • Orders are fulfilled on a first-come, first-served basis. Ready-to-ship items are typically shipped within 1–3 business days. Made-to-order processing times vary by item and will be stated in the product description or confirmed before work begins.

    For made-to-order pieces, I’ll email photos of the completed piece for review before carefully packaging it for shipping.

  • Local pick-up is available by appointment. Local delivery may be available depending on the item size and delivery location. Contact me before purchasing to confirm availability and any applicable delivery charge.

  • Standard shipping within the contiguous United States is included in the listed price. Packages include tracking, and insurance is added when appropriate. Tracking information will be emailed once the carrier accepts the shipment.

    Shipping to Alaska, Hawaii, U.S. territories, or international destinations requires a custom quote before purchase. Expedited shipping and oversized freight delivery may involve additional charges.

    For oversized pieces, I’ll coordinate the delivery arrangements and confirm the method, timing, and any additional cost with you before the order is finalized.

  • Please contact me within 7 days of delivery to request a return.

    Ready-to-ship items may be returned if they are unused, undamaged, and in their original condition. Returns must be approved before being shipped back. The buyer is responsible for return shipping and secure packaging.

    A refund will be issued after the item is received and inspected. Any loss in value caused by use, damage, or inadequate return packaging may be deducted from the refund.

    Because made-to-order, custom, and personalized pieces are created specifically for each customer, they are final sale and cannot be returned or exchanged unless they arrive damaged or differ materially from the agreed order details.

    If your order arrives damaged, please contact me within 48 hours and include clear photos of the item, shipping box, and packaging. Please keep all packaging while I work with the carrier and determine the next step.